🔍
SYSTEM OPERATIONAL
DM

Good morning, David

Here is the current status across all monitored sites. UTC

Active Clients
—
Monitored accounts
Active Sites
—
Physical locations
Cameras Online
—
of — total
Cameras Offline
—
Require attention
Active Alerts
—
Unresolved
Open Incidents
—
Needs resolution
Escalations
—
Pending action
Operators Online
—
Active on shift
Recent Alert Activity
Last 12 hours — sorted by priority
Camera Health
Open Incidents
🔴 Live Operations Workspace
Active alerts, open incidents, priority queue — real-time.
👤 My Work Queue
🏢 Site Status at a Glance
Alert Management
Full alert lifecycle — NEW → ACKNOWLEDGED → INVESTIGATING → RESOLVED
Severity Alert Client / Site Camera Site Local Time Status Operator Actions
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Incident Management
Full lifecycle tracking — OPEN → INVESTIGATING → ESCALATED → RESOLVED → CLOSED
Incident ID Severity Title Client / Site Open Since Age Operator Status Actions
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Escalation Management
Level 1 (Operator) → Level 2 (Senior) → Level 3 (Manager) → Level 4 (Client Emergency)
Monitored Clients
All accounts connected to monitoring operations.
Monitored Sites
Physical locations, timezones, business hours, site health.
Camera Health Overview
Connection status, last heartbeat, site assignment.
Operator Tasks
Assigned monitoring duties, follow-ups, maintenance checks.
Shift Management & Handover
Operator schedules, active shifts, and shift handover notes.
Client Communications Log
Calls, emails, notes — all recorded. No unlogged contacts.
Monitoring Reports
Daily summaries, incident reports, camera health, SLA status.
System Health & Integrations
Platform services, VMS integration readiness, connection status.
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